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Shipping & Delivery

All orders are processed within 24 hours (1 business day), and then shipped to you according to the selected shipping method. We offer both national and worldwide delivery.

* Deutsche Post = German Post

Please make sure the delivery address is entered correctly (including full name of the receiver, street name and house number, zip code and any detail that applies). We are not responsible for mistakes or delivery failure due to incorrect delivery address provided.

Before selecting your shipping option please check carefully if your country of destination is in the list of countries with end-to-end tracking available.

Deutsche Post provides end-to-end tracking and liability for the following countries:

Within the EU: Austria, Belgium, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain & Sweden

Outside of the EU: Albania, Andorra, Angola, Argentina, Australia, Barbados, Belarus, Brazil, Burkina Faso, Cambodia, Cameroon, Canada, China (PRC), Egypt, Gibraltar, Great Britain, Hong Kong, Iceland, Israel, Japan, Kazakhstan, Liechtenstein, Malaysia, Micronesia (USA), New Zealand, Northern Cyprus, Norway, Oman, Puerto Rico (USA), Russia, Serbia, Singapore, South Korea, Swaziland, Switzerland, Thailand, Trinidad and Tobago, Turkey, United Arab Emirates & United States

Please note that with shipments to non-EU countries, additional taxes, custom duties, or custom clearance fees may incur. The payments of such additional charges are not the responsibility of Hey Happiness and must be paid by the customer, directly to their respective customs or tax authorities. Please contact the relevant authorities in your area or country for more details.

Delivery Time

Delivery time may vary due to reasons out of our control (for example, weather conditions or customs control). Please take these values as estimates.